(Commercial Electric Vehicles / Automotive Segment)

A leading organization in the commercial automobile and electric vehicle (EV) sector is seeking applications from experienced, result‑oriented, and strategic service professionals for the position of Service Head (AGM / DGM Level). This senior leadership role offers an opportunity to lead and scale after‑sales service operations in a fast‑growing and technology‑driven mobility environment.

🧩 Position Overview

The Service Head – AGM / DGM Level will be responsible for end‑to‑end after‑sales service strategy and execution, encompassing service operations, dealer/service network development, warranty management, customer experience, and technical capability building. The role requires a strong combination of strategic leadership and hands‑on operational control, particularly in commercial vehicle or EV ecosystems.

🔧 Key Responsibilities

• Develop and implement the overall service and after‑sales strategy aligned with business objectives
• Lead and manage nationwide service operations, including workshops, service partners, and dealer service teams
• Establish, expand, and strengthen the service dealer and service point network in line with market growth
• Ensure high standards of service quality, uptime, and customer satisfaction
• Oversee warranty management, service policies, and SOP implementation
• Monitor and drive improvement in key service KPIs such as turnaround time, repeat repairs, parts availability, and customer feedback
• Lead technical training and capability development initiatives for service teams and dealer staff
• Coordinate closely with sales, product, supply chain, and technical teams to resolve complex field issues
• Drive continuous improvement in service processes, cost optimization, and operational efficiency
• Handle escalated customer complaints and ensure timely and effective resolution
• Prepare and present regular performance reports and insights to senior management

🎓 Qualifications & Experience

• Bachelor’s degree in Mechanical / Automobile / Electrical Engineering (Master’s degree preferred)
• Minimum 10–15 years of experience in automotive or commercial vehicle after‑sales service
• At least 3–5 years in a senior leadership role (AGM / DGM level or equivalent)
• Strong experience in:
  • Service operations management
  • Dealer and service network development
  • Warranty governance and service cost control
• Prior exposure to electric vehicles (EVs) or new‑technology vehicles will be a significant advantage
• Proven leadership, communication, and stakeholder management skills
• Strong analytical capability with exposure to service KPIs, MIS, and reporting systems

🧠 Key Competencies

• Strategic service leadership
• Customer‑centric mindset
• Technical problem‑solving and decision‑making
• Dealer and service network management
• Team leadership and talent development
• Cross‑functional coordination and execution excellence

💼 Employment Details

• Position Level: AGM / DGM
• Employment Type: Full‑time
• Location: Kathmandu, Nepal (with nationwide travel as required)
• Salary & Benefits: Competitive and commensurate with experience (no bar for deserving candidates)

📩 How to Apply

Apply via ODI Nepal (Talent Acquisition Partner) by sending your updated CV along with a brief cover email to:

📧 vacancy@odinepal.com
📧 vacancyatodinepal@gmail.com

📌 Email Subject:
Application – Service Head – EV (Kathmandu)

Only shortlisted candidates will be contacted for further selection processes.

🌍 Equal Opportunity Statement

The hiring organization is an equal opportunity employer and encourages applications from qualified individuals from all backgrounds.