Location: Gurgaon, Haryana, India
Position Type: Full-time
Employment Category: Senior Operations Management
Talent Acquisition Partner: Organizational Development & Innovation (ODI) Nepal Pvt. Ltd.

Position Summary

We are seeking an experienced and dynamic Hotel & Restaurant Operations Manager to lead and oversee all aspects of daily operations across our Gurgaon property. This role combines strategic operational oversight with hands-on leadership to ensure exceptional service delivery, operational efficiency, and sustained guest satisfaction. The successful candidate will manage both front-of-house and back-of-house functions while maintaining rigorous compliance and quality standards in a fast-paced hospitality environment.

Key Responsibilities

• Operations Management: Oversee end-to-end hotel and restaurant operations, ensuring seamless coordination between all departments (Front Office, Housekeeping, Food & Beverage, Kitchen, Maintenance).
• Service Excellence: Establish and maintain high service standards through systematic monitoring, staff training, and adherence to Standard Operating Procedures (SOPs); conduct regular quality audits and service evaluations.
• Guest Experience & Satisfaction: Manage guest inquiries, address complaints promptly and professionally, implement service improvements based on feedback, and drive initiatives to enhance overall guest experience and loyalty.
• Staff Leadership & Development: Lead, motivate, and manage operations teams across multiple departments; provide coaching, performance feedback, and professional development opportunities; ensure effective communication and collaboration.
• Cost Management & Optimization: Monitor operational costs (labor, supplies, utilities, maintenance), identify efficiency opportunities, optimize resource allocation, and implement cost-control measures without compromising service quality.
• Compliance & Safety: Ensure full compliance with hospitality industry regulations, health and safety standards, food safety protocols, and local labor laws; maintain all required certifications and documentation.
• Performance Metrics: Track and report on key operational metrics (occupancy rates, revenue, customer satisfaction scores, staff turnover, operational expenses); prepare regular performance reports for senior management.
• Vendor & Supplier Management: Coordinate with external vendors and suppliers, negotiate contracts, monitor service delivery, and maintain strong operational relationships.
• Training & Standard Setting: Develop and conduct training programs for staff on SOPs, customer service, and safety; ensure consistent implementation of company policies and hospitality best practices.

Required Qualifications & Experience

Education

• Bachelor’s degree in Hotel Management, Hospitality Management, or equivalent (mandatory)

Experience

• Minimum 5–7 years of proven experience in hospitality operations management
• Demonstrated background as a Hotel Manager, Restaurant Manager, or Hospitality Operations Manager
• Hands-on experience managing both hotel front-office and food & beverage operations
• Prior experience in a similar operational leadership role in a multi-unit or premium hospitality environment is strongly preferred

Relevant Background

Candidates from the following backgrounds are encouraged to apply:

• Hotel industry (operations, front office, or general management)
• Restaurant and food service management
• Cabin crew or airline hospitality management
• Contract catering or large-scale hospitality operations

Required Skills & Competencies

• Leadership & Management: Strong team leadership, decision-making, and people-management skills with ability to inspire and motivate diverse teams
• Communication: Excellent verbal and written communication in English; ability to communicate clearly with staff, guests, and senior management
• Operational Knowledge: In-depth understanding of hospitality operations, guest service standards, and industry best practices
• Problem-Solving: Quick thinking and ability to manage multiple priorities, handle guest complaints, and resolve operational issues independently
• Customer-Focused Approach: Demonstrated passion for customer service excellence with keen attention to guest satisfaction and experience
• Financial Acumen: Ability to manage budgets, control costs, and understand operational P&L metrics
• Technical Proficiency: Proficiency in hospitality management software, MS Office (Word, Excel, PowerPoint), and property management systems (PMS)
• Attention to Detail: Meticulous approach to maintaining standards, documentation, and compliance records
• Integrity & Professionalism: High ethical standards, confidentiality, professional demeanor, and ability to work in a fast-paced environment

Preferred Candidate Profile

• Female candidates are encouraged to apply
• Experience in premium or 4–5 star hotel or fine-dining restaurant operations
• Familiarity with Gurgaon hospitality market and business practices
• Certification from recognized hospitality bodies (e.g., AHLEI, IHM, etc.)
• Background in multi-property management or chain operations

Compensation & Benefits

Work Location & Schedule

Primary Location: Gurgaon, Haryana, India

Schedule: Full-time position with flexibility for operational requirements (evening and weekend shifts may be required as per hospitality industry norms)

How to Apply

Interested and eligible candidates are invited to submit a complete application with the following documents:

1. Updated Curriculum Vitae (CV) highlighting relevant experience, achievements, and hospitality certifications
2. Cover letter describing your hospitality operations experience and reasons for interest in this position
3. Copies of educational certificates and relevant professional qualifications
4. References from previous employers or supervisors
5. Recent professional photograph (optional)

Email your application to:
📧 vacancy@odinepal.com or vacancyatodinepal@gmail.com

Email Subject Line:
Application – Hotel & Restaurant Operations Manager – Gurgaon

Only shortlisted candidates will be contacted for further selection processes, which may include telephone screening, competency-based interviews, and final assessment rounds.

About ODI Nepal – Talent Acquisition Partner

Organizational Development & Innovation (ODI) Nepal Pvt. Ltd. is a leading talent acquisition and HR consulting partner based in Kathmandu, Nepal. We specialize in recruiting experienced professionals for hospitality, operations, finance, and development sectors across South Asia and beyond. Our role is to connect quality candidates with reputable employers while maintaining high standards of professionalism and confidentiality.

🌐 www.odinepal.com

Equal Opportunity Statement

ODI Nepal and the employing organization are committed to building a diverse, inclusive, and equal-opportunity workplace. We welcome applications from candidates of all backgrounds, regardless of gender, age, ethnicity, religion, or socioeconomic status. We encourage particularly qualified female candidates to apply for this position.

Confidentiality Notice

All personal information shared during the recruitment process will be handled with strict confidentiality and used only for candidate evaluation and selection purposes as per data protection guidelines.